Last Updated: 09/13/25
At Walkino, we protect your privacy like we craft our slippers: with care, precision, and unwavering commitment. This policy explains how we handle your personal data when you use Walkino.com.
1. What We Collect
🛒 For Orders:
- Full name
- Email & phone number
- Billing/shipping addresses
- Payment details (processed securely via PayPal – we never store card numbers)
🌐 Website Use:
- IP address & device type
- Pages visited (via cookies)
- Referring website
📧 Marketing (if consented):
- Email engagement data
- Product preferences
2. How We Use Your Data
| Purpose | Legal Basis |
|---|---|
| Process orders & returns | Contract fulfillment |
| Fraud prevention | Legal obligation |
| Email updates (if opted-in) | Consent |
| Improve website UX | Legitimate interest |
| Respond to inquiries | Legitimate interest |
3. Data Sharing
We never sell your data. Limited sharing occurs with:
- Payment processors (Stripe, PayPal)
- Shipping carriers (Royal Mail, DHL)
- UK tax authorities (HMRC compliance)
- Email service providers (Klaviyo/Mailchimp – only if consented)
All partners are GDPR-compliant.
4. Your Rights (GDPR/UK DPA 2018)
You have the right to:
✅ Access your personal data
✅ Correct inaccuracies
✅ Delete your data (“right to be forgotten”)
✅ Object to processing
✅ Data portability
✅ Withdraw consent (for marketing)
To exercise rights:
Email: [email protected]
Post: Quartier administratif, Ait Ourir, El haouz, 4050
5. Cookies
We use:
- Necessary cookies (shopping cart functionality)
- Analytics cookies (anonymous traffic data via Google Analytics)
- Marketing cookies (only with consent)
Manage preferences: Via cookie banner on site entry.
6. Data Security
- 🔒 SSL encryption on all pages
- 🔒 PCI-DSS compliant payment processing
- 🔒 Regular security audits
- 🔒 Staff privacy training
7. Data Retention
We keep data only as long as necessary:
| Data Type | Retention Period |
|---|---|
| Order records | 7 years (HMRC requirement) |
| Marketing consents | Until withdrawal |
| Inactive accounts | 3 years |
8. International Transfers
All data is processed within the UK/EEA. If transfers occur outside EEA, we use GDPR-approved safeguards.
9. Children’s Privacy
We do not knowingly collect data from children under 16. If you believe we have, contact us immediately.
10. Policy Updates
We’ll notify you of material changes via email or site banners. Check the “Last Updated” date above.
Contact Our Data Protection Lead
For privacy concerns or requests:
📧 Email: [email protected]
📬 Post: Data Protection Officer, Walkino
Quartier administratif, Ait Ourir, El haouz, 4050 Morocco